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We'll even supply all our own cleaning equipment and materials if needed.

Our One-Off cleaning services will focus on:

✔︎ All Rooms: Wipe/Dust/Polish all furniture, fixtures & fittings, skirting boards, light fixtures, ledges, décor, doors. vacuum/mop all floors, carpets, rugs and stairs, tidy up clutter, remove cobwebs, clean glass surfaces, clean interior windows and sills, empty waste bins
✔︎ Kitchen: Clean all appliance fronts, worktops, sink/taps, wipe cupboard fronts, table and chairs, clean microwave inside and out, you can even add extras
✔︎ Bathrooms: Clean showers, baths, sinks and taps inside and out, scrub and disinfect toilet, clean, dry and shine all mirrors, chrome and tiles, wipe cabinet fronts, clean all shelves & fixtures

Notes:

While our housekeepers are flexible and will work around your requirements, please ensure our housekeepers have access to the areas that require cleaning.
You can even provide a task list for our housekeepers and they will complete the tasks in your priority order during their visit. The housekeeper will attend these areas first and then revert back to our cleaning specification for the rest of your allocated cleaning time.
If you require us to bring cleaning equipment (hoover, mop, bucket) please let us know and we can arrange this for an additional £10/visit
For safety reasons, we will not clean inaccessible exterior windows and we will require hot running water and electricity.

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Cancellation Policy

You may cancel or reschedule the clean by giving us at least a 48 hours notice. Failure to provide us with the needed notice will result in a charge of 50% of the total invoiced amount.
You can reschedule or cancel the appointment over the phone or by e-mail.
We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
We reserve the right to cancel or reschedule a clean in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Insurance

We and any self-employed individual cleaners hold Public Liability Insurance.
Claims can be covered by us and/or our operatives insurance, only if the damage/breakages are reported within 24 hours of the clean.
We reserve the right to carry out an internal investigation into any claims made.
We reserve any right to refuse disclosure of confidential company documents.

Access

You must provide electricity and running water at the premises where the clean is conducted. If you fail to do so we cannot be held responsible for incomplete or delayed work.
You are responsible for providing access to the property at the scheduled time. If keys are provided they must open and close all locks required for access and to carry out the clean. If we are unable to gain access to the property, we reserve the right to cancel/reschedule the clean.
We are not responsible for any alarms triggered during a clean. You must provide us with full instructions for disabling and/or resetting any alarm systems on the premises.
We will endeavour to arrive at the scheduled time for the clean. However, reasonable allowance should be made, for circumstances beyond our control, which may delay our arrival.

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The Horizon SE10 - Apartment Cleaning

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